Shipping and Delivery

We are committed to ensure the quality of our customer service and also pleasant online shopping experience! If you have a question or any further information fell free to contact us at:

Telephone No. : +603-8656 9999
Whatsapp No. : +6012-652 3372
E-Mail Address: careline@healthyway.com.my

Product Availability

Our Selection
Healthy Way offers a wide selection of products for your convenient in e-Shopping. If you can’t find what you are looking for in Healthy Way website www.healthyway2u.com, you may call one of our customer service representatives at our Hotline 03-8656 9999, WhatsApp at +6012-652 3372 or even email us at careline@healthyway.com.my and we will assist you accordingly

In-Stock products

We will process your order as soon as your online purchase is completed. Orders confirmed with payments made before 1:00 p.m. (Malaysian time) will be processed on the same business day; orders placed after 1:00 p.m. (Malaysian time) will be processed on the following business day.

Delivery Time

Customers can expect to have their order delivered according to the schedule listed below from the day that online purchase is completed with payment. “Business Days” means Monday to Friday, and does not include Saturday, Sunday and state, public and federal holidays. However, some of our courier partners do deliver on Saturdays before 1:00pm. Below is the estimated delivery time frame for Malaysia.

Area	Delivery Day
West Malaysia	3 working days
East Malaysia	5 working days
ODA-Out of Delivery Area （e.g Felda / Estate）	7 to 14 working days
NSA-Non Serviceable Area	7 to 21 working days

Please note that you might be required to collect your packages at our courier partner collection point if you wish to deliver your package to an area that falls in the “Out of Delivery Areas” & “Non Serviceable Area”.

Please note that we do not deliver packages to PO Boxes. We suggest that the delivery be made to a home or business address where someone is available to sign for the delivery during business hours.

All estimates are based on business days.

For your protection, all parcels will require the signature of the receiver upon delivery. Please note that our courier partner will make only two delivery attempts before returning your package to Healthy Way.

Delivery Method

Our courier partner will deliver the parcel to the address stated in the consignment note. In the event that no one is present to receive the package, a “NOT AVAILABLE CARD” or “ NOT AT HOME CARD” will be dropped into the mail box. The second attempt will be made once the consignee contacts the courier partner. If the second attempt fails, the package will be returned to Healthy Way for further action. A “Reshipment Fees” will be incurred under such circumstances.

Late Deliveries

Our courier partners will call you if they cannot deliver your parcel. If you wish to have an update on the immediate location of your parcel, please contact the courier partner assigned to deliver your parcel. You may also contact our Customer Service Representatives at our Hotline 03-8656 9999, WhatsApp +6012-652 3372 or email us careline@healthyway.com.my if you have not received your order within 7 business days.

International Deliveries

Unfortunately, the origin of your membership determines where you shop. We do not allow cross-border country deliveries. This means that you cannot make a delivery outside the country where your membership is registered, e.g. if your membership ID is registered in Healthy Way Malaysia and you shop on Healthy Way website Malaysia, you cannot request for the order to be delivered to Singapore.

Shipping Cost

Healthy Way offers free shipping to any address within Malaysia as below:

Area	Free Shipping	Shipping Cost
West Malaysia & East Malaysia	orders ≥ DP300	RM 10 for orders < DP300

Shipping costs will be added to your order just prior to the point of payment in the e-shopping process.

You may login to www.healthyway2u.com and click on “Shopping History” to view the delivery tracking information and shipping costs on the Invoice.

Reshipment Fee

Reshipment refers to the reshipping of returned or undelivered parcel(s) after several delivery attempts by our courier service partner. A “Reshipment fee” of RM10 for West Malaysia & East Malaysia will be incurred if you wish to resend the returned / undelivered parcel(s) to a specific shipping address within Malaysia.

In order to reship the consignment, you are expected to make the payment within seven (7) business days; a failure to do so will result in the order being categorized as “Failed Delivery”. Kindly email or call our Customer Service representative to make further arrangements if you still wish us to reship an order under the “Failed Delivery” category:

E-Mail Address: careline@healthyway.com.my
WhatsApp No. : +6012-652 3372
Telephone No. : 03-8656 9999
(Working hours: Mondays to Fridays 10:00am to 7:00pm & Saturdays to Sundays 11:00am to 6:00pm)

You may login to www.healthyway2u.com and click on “Shopping History” after one (1) business day to check the tracking information.

Shipping Rules & Restrictions

• Healthy Way is not responsible for any delays caused by events beyond it control.
• Products will only be delivered to valid addresses (and not to PO boxes) within Malaysia only.
• Delivery hours are between 9:00am to 5:00pm from Mondays to Fridays and 9:00am to 1:00pm on Saturdays. There will be no deliveries on Sundays and state, public or federal Holidays.
• Changes to the shipping and billing address will not be entertained after order has been confirmed.
• If you discover any damage to your product(s) upon receipt of the parcel, kindly observe the following procedure, failing which you will be deemed to waive your rights thereto:
  1. The claimant must notify Healthy Way’s Customer Service within three (3) business days of receiving the parcel.
  2. A Customer Service representative from Healthy Way HO or the nearest branch shall perform an inspection of the damaged parcel.
  3. If the inspection confirms that the parcel is damaged through the fault of Healthy Way or its delivery partner, the claimant shall return the affected product(s), original carton and copy of courier consignment note for exchange purposes.

Note: Healthy Way reserves the right not to entertain the exchange if the claimant cannot produce the original carton and copy of courier consignment note.

Refund Policy (Cancellation)

Healthy Way eShop offers products of international quality to every customer. We guarantee a replacement if the product(s) that you purchased is of inferior quality or has manufacturing defects. However, this guarantee does not extend to damage or contamination due to expiry, negligence or deliberate acts.

Retail Guarantee

In the event of any dissatisfaction, manufacturing, or packaging defect, retail customers can return/exchange the product at the Healthy Way Head Office or Branches within 90 days from the date of purchase. Customers have to provide a good reason and return the said goods together with the customer order receipt copy/official Healthy Way eShop invoice. The product returned must be in good condition, useable, resellable, restockable, unopened, unaltered and have not expired to qualify for a refund/exchange.

If a product is returned after commission has already been paid out, the amount paid out will be deducted based on the Buy Back policy calculation.

Customers must attach the following at the time of returning the products:

1. Product Return Form
2. Reason for return
3. Copy of Invoice
4. Copy of Customer Order Receipt/Official Healthy Way eShop Invoice.

Buy - Back Policy

Healthy Way eShop provides a Buy-Back Policy to any distributor who wishes to terminate his/her distributorship and return Healthy Way’s products that are purchased within 90 days from the date of his/her resignation provided that the goods are in good condition, useable, resellable, restockable, unopened, unaltered and have not expired.

Upon approval, the amount refunded will be equivalent to the distributor price (DP) of product being returned, less total bonus paid on the original purchase as well as 10% service charge on the DP of the products for handling charge and freight.

This Buy-Back Policy is designed not to impose upon the sponsor and the Healthy Way has the obligation to ensure that the distributor is buying products wisely. Distributors are requested to only buy products that they can reasonably sell within a 90-day period.